The "Recycling Hotline" (*Linha da Reciclagem*) marks its fifth anniversary on October 27, having handled over 250,000 inquiries and issues. Established by the EGF Group and its 11 concessionaires, this free, nationwide public service aims to connect citizens with waste management and recycling systems. It provides answers to questions, collects suggestions and complaints, forwards these matters to the relevant entities, and tracks the subsequent responses. Requests for information were the most common type of interaction, accounting for over 100,000 entries, followed by complaints (over 75,000) and service requests (over 50,000). Between 2022 and 2025, the annual volume of contacts and issues rose from 34,635 to 59,532—a 72% increase that reflects both growing usage and the trust users place in the service. Common questions from users include how to dispose of specific types of packaging, how door-to-door selective waste collection works, and whom to contact when a recycling collection point (*ecoponto*) is damaged or malfunctioning. Schools, associations, and businesses can also reach out for information or to request environmental awareness materials.

There are goals that seem impossible until everyone starts achieving them. It is from this idea that “Together We Make the Impossible” was born, EGF's new communication concept for 2026, developed in partnership with White Way. More than a campaign, this concept is a permanent invitation to everyone's participation: citizens, municipalities, partners, companies, schools, and communities. An invitation to recycle more, separate better, and look at small daily gestures as part of a larger mission: building a more sustainable future for the country and the planet. In a sector undergoing profound transformation, marked by increasingly demanding environmental goals and the need to accelerate the transition to a more circular economy, EGF reinforces its commitment to closer, more positive, and mobilizing communication. Through its 11 dealerships, present from north to south of the country, the company wants to make sustainability clearer, more human, and more present in people's real lives. The creative concept stems from a simple and powerful paradox: the impossible begins when everyone does their part. Separating packaging, recycling a bottle, placing waste in the correct recycling bin, or participating in an environmental initiative may seem like a small gesture. But when multiplied by thousands of people, this gesture gains scale, generates impact, and brings the country closer to its environmental goals.

In 2025, Suldouro recorded solid growth in separate collection, reaching a total of 33,368 tonnes of recyclable materials – an increase of 7.5% compared to 2024. This result reflects the joint efforts of the local population and the commitment of various local institutions, notably the municipalities of Vila Nova de Gaia and Santa Maria da Feira, as well as their respective parish councils, combined with the operational work carried out by Suldouro. One of the highlights of 2025 was the consolidation of the ‘Reciclagem à Porta’ project, the system that allows residents to sort their waste at home, using dedicated bins that are collected by Suldouro according to a pre-defined schedule. In 2025, this model grew once again, reaching around 2.5% and exceeding 10,500 tonnes collected, cementing its position as one of the pillars of these results. Since 2014, Door-to-Door Recycling has completely transformed the recycling landscape in the region, now accounting for over 40% of the packaging collected.